Shipping & Returns
1. Shipping Times
We understand that receiving your order promptly is crucial. Our team strives to process and ship orders within [X] business days. Please note that delivery times may vary based on your location, shipping method, and potential delays beyond our control.
2. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the shipping method you choose and your location.
3. Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status of your package.
4. Shipping Locations
We currently offer shipping to addresses within [List of countries or regions you ship to]. If you're located outside of these areas, please contact our customer support team to inquire about shipping options.
5. International Shipping
For international orders, customs duties, taxes, and fees may apply. Customers are responsible for any additional charges related to international shipping.
Return and Refund Policy
1. Return Period
We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within [X] days of receiving your order.
2. Eligibility for Returns
To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.
3. Return Process
To initiate a return, please contact our customer support team at [your contact email or phone number]. They will guide you through the return process and provide you with a Return Authorization Number (RAN).
4. Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure that the return is received by us.
5. Refund or Exchange
Upon receiving the returned item and verifying its condition, we will process your refund to the original payment method or offer an exchange, as per your preference. Refunds may take [X] business days to appear on your account, depending on your payment provider.
6. Non-Returnable Items
Some items may not be eligible for returns due to hygiene or safety reasons. These items will be clearly marked on the product page.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
8. Return Address
[Your Return Address]